Q: Which devices support audible and visual alarms?
A: The device with the model ending in PA.
Q: Can PA devices that support sound and light alarms choose an alarm language other than English?
A: Yes，Event >> Basic Event >> Audible Alarm Output >> Alarm Sound Type
Q: For PA devices that support sound and light alarms, can the sound be adjusted?
A: Yes，Event >> Basic Event >> Audible Alarm Output >> Sound Volume
Q: Do I need an adapter plate to install the blackbody on the tripod?
A: No, there is a standard tripod screw hole at the bottom
Q: What is the function of alarm number setting on Hikvision Fever Screeing / thermal Cameras?
A: Alarm voice broadcast repeat times
Q: How to connect blackbody and camera?
A: You do no physically connect the blackbody tand a Camera together,. It is used in the cameras field of view when the Blackbody is powered on, as a standard temperature source.
Q: How does resolution of a Thernal Camera / Fever Screeing Camera affect temperature measurement?
A: No effect, only 384*288 resolution with long focal length equipment
Q: What are the main differences between 3mm, 6mm, 10mm, 13mm and 15mm temperature measurement products?
A: They affect the detection distance and support installation height. There is no difference in the temperature measurement performance.
Q: Failed to save the picture / screen recording on the web to the local computer?
A: Open the browser in administrator mode and try again.
Q: How to solve the problem that the thermal imaging picture of fixed equipment has double image?
A: Due to the parallax caused by the near visible lens and the thermal imaging lens, you can turn off the two-light fusion in PIP: Image >> Picture in Picture >> Camera 02 >> Picture in Picture Mode.
Q: The screen is full screen or partly red, how to close.
A: Go to settings: Image >> Display Settings >> Camera 02 >> Image Enhancement >> Palettes, turn the above enable off.
Q: How to change the pseudo color mode of fixed equipment?
A: Image >> Display Settings >> Camera 02 >> Image Enhancement >> Palettes.
Q: How to change the temperature font size in the screen of fixed device?
A: Image >> VCA Rule Display >> Camera 02 >> Font Size, the font color of different temperature ranges can also be adjusted here
Q: Does the device need to warm up after plugging and unplugging the power supply for a short period of time after upgrading, restarting, and resetting?
A: It is recommended to wait for 10 minutes before measuring the temperature.
Q: The temperature of the equipment changes slightly after half an hour.
A: After the warm-up time reaches 1 hour, see if it is stable. The warm-up time is related to the actual environment. Generally, most environments are stable enough after 1 hour (based on the Start Time on SADP)
Q: After turning on blackbody compensation, the measured temperature of the human body has risen significantly?
A: If the heat engine is guaranteed to be completed, it may be that the black body temperature control element is affected during transportation, resulting in a true temperature change (the accuracy will not change). The VCA resource mode of the thermal imaging device can be switched to temperature measurement, and the true temperature of the black body in the field of view of the camera can be measured. If the true temperature of the blackbody is 39.3 ° C, you can switch back to the human body temperature measurement mode and fill in the blackbody temperature at the blackbody compensation position as 39.3 ° C.
Q: Can the temperature be measured outdoors after using a blackbody?
A: No, the outdoor environment affects the temperature of the measured skin surface, and has nothing to do with the black body calibration.
Q: Only the single thermal camera is connected to the computer. Does the current version support over-temperature event storage? The high temperature alarm recording is detected and stored in the 4200 storage server or SD card
A: Not supported, currently only supports All day recording, manually click to view and playback according to the alarm event.
Q: PA device cannot flash alarm.
A: Confirm that the temperature measurement configuration linkage and Event >> Basic Event >> Flashing Alarm Light Output are all configured correctly, the function is turned off by default
Q: Is there a difference between the maximum number of faces detected by the bullet and turret?
A: No, both support 30 faces.
Q: Is the firmware of the Hikvision Thermal / Fever Screening bullet and the turret cameras the same?
A: Yes
Q: How to turn off red/green grid in the live view.
A: Event>>Basic Event>>Motion Detection, colose both channels' relevant function.
Q: How to reverse the picture when the device is flipped upside down? Will it affect face detection?
A: Image >> Display Settings >> Camera 02 >> Video Adjustment >>Mirror Up/Down; No effect
Q: Why can the resolution of the thermal imaging channel in Video be adjusted to 1280 * 720 and others?
A: This just stretches the pixels of the thermal imaging channel. The resolution of the image generated by the thermal camera does not change.The OSD and regular font size are also stretched.
Q: The recognition frame does not appear on the screen, but the face detection range frame still display.
A: Check the interpupillary filter setting, whether the face is filtered out.
Q: There are no rules, face recognition frame, temperature information in the picture
A: Verify that Display VCA Info By is selected as Video. Check whether Local has all relevant rules enabled.
Q: Can the camera firmware be downgraded?
A: The major version cannot be downgraded, such as 5.5.26_200330 cannot be downgraded to 5.5.24_200220, but it can be downgraded to 5.5.26_200317
Q: What's new in 5.5.26_200330 compared to 5.5.26_200317
A: Add adaptive distance temperature measurement mode; PA device adds multilingual alarm voice; default forehead temperature measurement; other specific can see the Read me document in the corresponding path in FTP
Q: Version 5.5.26_200330, how to solve the abnormal temperature measurement on the side face
A: Generally caused by wrong judgment of the distance when facing the side, if it is not guaranteed that the front of the face is always facing the camera, it is recommended to turn on the fixed distance mode
Q: The bullet can be directly installed on the tripod with standard screw holes, don't you rely on the adapter plate?
A: Yes, after the screw on the top of the bullet is unscrewed, the protective cover can be directly flipped after removing the cover, and then the upper / lower mirror can be used in the configuration. But this not looks very nice, and the angle cannot be adjusted. It can only guarantee the level of sight and the same height as the top of the tripod. This way is not recommended.
Q: What are the Camera's Audio in and Audio out interfaces for?
A: Audio Out is a 3.5 mm headphone jack. For P devices, it can only be used as the earphone end in two-way intercom. For the PA device, it can not only be the earphone end of the two-way intercom, but also can transmit the original alarm voice of the PA device.
Q: How to use ALARM OUT interface?
A: Alarm Out is equivalent to a I/O signal. After connecting an external active alarm (such as a buzzer), the switch closes after the device alarms, and the external alarm will alarm. This applies regardless of whether the device is P / PA. Note that Alarm Out cannot transmit audio signals.
Q: Can the ALARM OUT interface transmit audio signals?
A: No.
Q: Does thermal camera voice broadcast support Myanmar language?
A: No. The latest version will be released at the end of April 2020 in the future to support custom voice entry settings
Q: Can the temperature highlight function and font size of the thermal camera be changed?
A: Yes. Image-VCA Rule Display.
Q: When does the Upload Captured face Image function of the thermal camera need to be opened? Is it used to automatically upload captured pictures?
A: 1. The upload to the alarm center is enabled by default. If Upload Captured face Image is not enabled, the platform or 4200 can only receive alarm information, and cannot receive photos of face capture pictures;
A: 2. Therefore, when the thermal camera works alone, that is, when there is no platform, in order to reduce the pressure on the bandwidth, it is recommended not to enable Upload Captured Face Image; if there are terminals or platforms such as 4200 or DeepinMind or HCP, you must check Upload Captured Face Image
Q: Camera upgrade failed?
A: 1. Clear the browser cache;
2. Download the upgrade file again;
3. Restore camera after re-upgrade;
Q: If there is a temperature alarm on the screen, if the person with high temperature does not leave the screen, there will be no alarm
A: 1. The camera uses quick shot mode, and there is no situation that people do not leave the screen and do not take pictures;
2. It is recommended to check the parameter configuration in quick shot to restore the threshold to the default 0. limite is also restored to the default 1
Q: Is the SDK of the body temperature measuring camera the same as the SDK of the ordinary camera?
A: The human body temperature measurement camera can also use the SDK package on the official Hikvision website, but the handheld device is not supported by SDK.
Q: The handheld product is connected to HIK-thermal, which can record video but cannot capture pictures
A: At present, HIK-Thermal App does have this defect, and the R & D is currently being resolved. The specific time point has not been confirmed, and new progress will be notified in time.
Q: thermal camera connected to 4200, but failed to export photos
A: Customer's individual computer problem, the problem is solved after replacing the computer;
Q: Human body temperature 36.4 ~ 36.5 when black body exists;
When there is no black body, the temperature is 37.2 ~ 37.5;
A: 1. The accuracy of the blackbody is affected during transportation;
2. Change the camera to temperature measurement mode and test the blackbody temperature after half an hour of warm-up;
3. Fill in the actual temperature of the black body after measurement into the black body temperature value at the WEB end;
Q: Human body temperature is too high
A: 1. After careful inquiry, it is found that the temperature of other people is normal, and the temperature of only 2 people is high;
A: 2. This is an individual difference. Not everyone ’s skin emissivity is 0.98. Individual differences are inevitable; at present this problem cannot be solved
A: 3 - It should also be checked that the person with a high reading does not have a fever.!!
Q: After the Alarm out is connected, after the relevant linkage is configured on the temperature measurement interface, the external alarm does not sound, and neither 1A1B nor 2A2B can alarm
A: Alarm Schedule in Basic Event is not configured, the alarm is normal after configuration
Q: The highest temperature is at the junction of the face and background, resulting in frequent high temperature false alarms
A: It can be solved after upgrading to the version after April 2020 (e.g. V5.5.26
Q: Human temperature measurement firmware upgrade failed
A: Confirm that the major version of the upgrade package is after the current version. Open the browser in administrator mode and try to upgrade again
Q: The camera alarm output function is unsuccessful, but the alarm output can be performed manually
A: The sechdule of the alarm output is not configured on the webpage, it is necessary to configure the sechdule
Q: The camera has a capture, the face is matched, but there is no other structured information of the face
A: 1. To obtain other structured information, VCA resource needs to select multi-type detection;
2. Face capture is only a face capture, face comparison, but no other structured information;
Q: The camera still shows high temperature after warming up
A: Upgrade the firmware version to 0415, V.0415 (or later) which optimizes the effect of background temperature;
Q: The OSD time of the thermal channel and the visible light channel are different
A: This problem does exist at present (As of May 2020), R & D is aware of the issue and working on a fix.
Q: In scenes where no one is present, the camera still tests the maximum ambient temperature in the screen
A: The camera does not have Enable face detection; therefore the camera detects the highest temperature point in the environment; Enable Face Detection.
Q: Abnormal temperature measurement after the camera is taken from the outdoor to the indoor
A: 1. The camera body is made of iron material, which absorbs heat quickly. The high outdoor temperature leads to the high temperature of the body, which affects the detection of the external temperature of the internal chip of the camera;
2. Take it from outdoor to indoor, after cooling for a period of time, use it after reheating the machine;
Q: For the camera infrared channel, the human body has ghost images
A: The infrared channel has turned on dual-light fusion, and needs to be turned off
Q: The camera failed to connect to the security gate through the RS485 line
A: 1. The thermal imaging camera for the security gate is a customized version, and the firmware version of the thermal imaging camera for human body temperature measurement on the FTP is not universal;
2. Reuse the original firmware package to upgrade the camera to a customized version of the security package;
Q: For human body temperature cameras, the number of streams for the visible light channel and the thermal channel
A: Both visible light and thermal imaging channels support main and sub-stream
Q: How to turn off the sound of the camera itself
A: Directly turn off the camera's sound alarm linkage or adjust the volume
Q: Does the altitude have an effect on the human body temperature measurement?
A: Barometric pressure has no effect on temperature measurement, but the ultraviolet light is strong in high altitude areas, and it needs to be used in an environment without sunlight exposure / reflection.
Q: Can the sound and light of PA be turned on and off separately?
A: Yes, configuration in linkage
Q: camera linkage email only sends a picture of the thermal channel
A: Solve by upgrading to the latest version (V 5.5.26 or Later)
Q: Does the camera support analog output?
A: Currently only 2637 models support this function, the local output is directly output by the movement
Q: What is the role of the camera's 485 interface on the Hikvision Thermal / Fever Screening cameras?
A: The terminal (such as security gate) can receive the temperature information transmitted from the 485 port through the modbus protocol.
Q: When logging in to the camera webpage, the Liveview interface freezes
A: The camera is directly connected to the computer, and at the same time ping the camera, it is found that there is no packet loss, and the time is less than 1ms; therefore, it is considered that the memory data accumulation is too much after using it for too long. The problem is solved after the camera restarts.
Q: Camera connected to 4200, the screen is delayed
A: The relevant information is superimposed on the stream, thus causing transmission delay. Currently unable to resolve
Q: 1. Handheld camera snapshot, what format is the photo;
2. What format is used for recording?
3. Does 31B support high temperature automatic alarm screenshots?
4. What should I do if there are other hot spots in the 31B screen?
5. Can the report be exported?
6. Is there temperature information in the screenshot?
A: 1. The format of the snapshot photo is JPEG;
2. The recording format is MPEG;
3. 31B does not support high temperature automatic alarm screenshots;
4. 31B does not support temperature measurement such as center point, so other high-temperature objects in the picture should be avoided;
5. The handheld device does not support exporting reports;
6. The screenshot is a screenshot on the handheld display with temperature information;
Q: What is the difference between automatic compensation mode and manual compensation mode in temperature measurement configuration.
A: 1) When selecting manual compensation, only the manual calibration value is considered. That is, the ambient temperature value will not be considered (automatic and manual will not affect).
2) When selecting automatic compensation, consider manual calibration + ambient temperature value
Q: Under what circumstances in the temperature measurement configuration do you need to manually enter the ambient temperature
A: The use is rare, unless the environment is 7 * 24 hours constant temperature, such as a laboratory environment, the customer feels that the ambient temperature value obtained by the device is inaccurate, and can choose to manually enter a constant ambient temperature value
Q: When is it recommended to select the manual compensation mode in the temperature measurement configuration
A: There are very few cases where manual compensation is selected. Unless the use environment, heat engine, and the testers themselves are stable for 7 * 24 hours, and the verification of the equipment with the forehead temperature gun proves that the equipment is not accurate for all personnel, manual compensation can be selected.
Q: TP21B live view channel suggestions？
A: Due to bandwidth limitations, it is recommended to use less than 5 channels, preferably 3 channels