SG3 Troubleshooting

SYMPTOM	POSSIBLE CAUSE	REMEDY
DIALER SIM FAULT	SIM related faults such as: SIM not inserted or inserted properly. SIM is locked with a pin. SIM is not registered. SIM has no credit to make/receive calls.	Insert SIM Check the SIM operation by testing it in a mobile phone handset.
DIALER MODULE FAULT	GSM module related issues such as GSM signal is too low. Network related failure. Communication issues between GSM module and the panel.	Check GSM signal strength - make sure it is greater than level 2. Check the network coverage by testing the SIM in a mobile handset.
DIALER FAIL	Dialler report was not delivered Dialler report did not get acknowledged Example: An audible message was not acknowledged after reporting 10 times.	Reset the unit using the override key or trigger and acknowledge a new alarm.
ARM/DISARM or PROGRAM BY SMS not working	SIM unable to receive SMS. SIM is full or with many messages. All dialler functions including operation by SMS is disabled if PHONE 1 and PHONE 2 are blank.	Check that the SIM card can receive SMS by testing it in a handset. Make sure all messages on the SIM card are deleted. Make sure PHONE 1 or PHONE 2 are programmed.
SMS not reporting	SIM unable to send SMS. All dialler functions are disabled if PHONE 1 and PHONE 2 are blank. Only main alarm events are reported by SMS. Alarms reported are: Sensor Alarm/Tamper, Siren Tamper Key Panic/Duress/Medical.	Check that the SIM card can send SMS by testing it in a handset. Make sure PHONE 1 or PHONE 2 are programmed.
Audible not reporting	SIM unable to call a number. Only main alarm events are reported by Audible. Alarms reported are: Sensor Alarm/Tamper, Siren Tamper Key Panic/Duress/Medical.	Check that the SIM card can make calls by testing it in a handset.
Radio Siren Not Working	Guardpost not enrolled with Radio Siren.	Make sure Guardpost is programmed into radio siren.
Radio Siren Behaviour is not Normal	Guardpost not enrolled with Radio Siren, but other radio devices have been enrolled.	Make sure Guardpost is programmed into radio siren. Make sure no other device other than Guardpost is programmed into radio siren Erase all other devices and reprogram Guardpost into radio siren.
Test Alarm not Working	The test alarm created is too short.	Give abort time to expire before disarming Connect mains power or set power mode to mains.
Sensor Fail	Radio sensor faulty. Radio sensor battery abnormally low or faulty. Supervision time too short	Test sensor operation. Adjust supervision time.