| SYMPTOM | POSSIBLE CAUSE | REMEDY |
| When arming, a zone light is on or the keypad gives a long beep. | One or more detection device (a PIR or reed switch) may be unsealed |
Find the cause of movement or close the door or window |
| - 10 beeps from keypad. - MAINS light is flashing. - BATTERY light is flashing |
The mains power may be off, ...or the panels backup battery may be low, ...or a Radio Device battery may be low. | Make sure the plug pack is plugged in and the power point is turned on. The backup battery may need replacing, call your installer. |
| 1 long beep from the keypad. |
Invalid keypad entry. | Press the E button and try again |
| 2 second siren at the end of Exit Delay time. | A zone was unsealed at the end of exit delay time. | Disarm the panel and check all zones. |
| The strobe light is flashing. | There has been an alarm within the last 72 hours. | Reset the alarm by disarming the panel and check the Alarm Memory |
| Siren sounds while the panel is disarmed. |
A 24 hour zone has been alarmed. (Housing Tamper, Panic Button). |
Reset the alarm by disarming the panel and call your installer |
| EXCLUDE light is flashing. | A zone/s has been Excluded. | This is to indicate that one or more zones have been Excluded. |
| Cannot arm and the EXCLUDE light is on steady |
You are in Exclude mode. | Press E to exit Exclude mode. |
| TAMPER light flashing | The 24 hour Tamper input has alarmed. (Housing tamper). |
Call your installer. |
| ALARM MEMORY light is flashing. | There are alarms in memory. | To clear the ALARM MEMORY light, view the Alarm memory otherwise the light will clear next time you arm the panel. |
| Cannot enter Program Mode. |
The panel is armed. Or you may be attempting to enter program mode using one of the user codes. |
Disarm the panel before attempting to enter Program Mode. Try again using the Master Code. |
| When I arm by radio key, the Armed light on the keypad does not turn on immediately. | The panel is waiting 5 seconds for a second press the ON button to enter Home mode. | This is normal operation when arming of Home mode by radio key is enabled. |